Terms & Conditions

    Personal Information

    “Reddymart” is a A Unit of Minspire Marketing Solution Private Limited  (“Company”), a company incorporated with MCA on 23 September 2019 with its registered and corporate office at C/O Binod Kumar, Ward No 8 Mushari Muzaffarpur, Bihar 842001 India, in the course of its business. 

    The domain name (Reddymart.store & Reddymart.in) is owned by the Company .

    Please feel free to reach out to us at our Customer Care helpline:

    07352534789

    It is hereby clarified that Reddymart - A Unit of Minspire Marketing Solution Private Limited does not have any relation with any other name or brands, which is not related to Minspire Marketing Solution Private Limited in India…

    It is strongly recommended that you read and understand these ‘Terms of Use’ carefully, as by accessing this site (hereinafter the “Marketplace”), you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). If you do not agree with this User Agreement, you should not use or access the Marketplace for any purpose whatsoever.

    This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Marketplace, each time you access and/or use the Marketplace.

    The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time.

    Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at care@reddymart.in. 

    Services Overview

    The Marketplace is a platform for domestic consumers to transact with third party sellers, who have been granted access to the Marketplace to display and offer products for sale through the Marketplace. For abundant clarity, the Company does not provide any services to users other than providing the Marketplace as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing.

    The Company is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties and liabilities associated with any products offered on the Marketplace.

    Services on the Marketplace are available to only select geographies in Bihar India, and are subject to restrictions based on business hours and days of third party sellers.

    Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charges at the stage of check-out for a transaction through the Marketplace.

    Eligibility

    Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use/access the Marketplace.

    However, if you are a minor, i.e. under the age of 18 years, you may use/access the Marketplace under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however prohibited (even under provision) from purchasing any product(s) which is for adult consumption, the sale of which to minors is prohibited.

    The Marketplace is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Marketplace to purchase products from third-party sellers, who have been granted access to the Marketplace to display and offer their products for sale through the Marketplace.

    The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Marketplace, if: (i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or (ii) the Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or (iii) may breach the terms of this User Agreement.

    In order to determine compliance with eligibility criteria, the Company inter alia uses an algorithm and/or pre-determined criteria based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/predetermined criteria. In such cases, if you are a genuine domestic user of the Platform, please contact us for assistance.

    License & Access

    The Company grants you a limited sub-license to access and make personal use of the Marketplace, but not to download (other than page caching) or modify it, or any portion of it, except with express prior written consent of the Company. Such limited sublicense does not include/permit any resale or commercial use of the Marketplace or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Marketplace or its contents; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools. The Marketplace or any portion of the Marketplace may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Marketplace or of the Company and/or its affiliates without the express prior written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express prior written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the Marketplace, or any other systems or networks connected to the Marketplace or to any server, computer, network, or to any of the services offered on or through the Marketplace, by hacking, ‘password mining’ or any other illegitimate means.

    You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information

  • belongs to another person and to which you do not have any right;
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • harms minors in any way;
  • infringes any patent, trademark, copyright or another proprietary/intellectual property rights;
  • violates any law for the time being in force;
  • deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
  • impersonates another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation;
  • is misleading or known to be false in any way.
  • Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.

    Account & Registration Obligations

    All users must register and log in for placing orders on the Marketplace. You must keep your account and registration details current and correct for all communications related to your purchases from the Marketplace. By agreeing to the Terms of Use, the user agrees to receive promotional or transactional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by or by contacting the customer services team of Marketplace and placing a request for the same.

    As part of the registration process on the Marketplace, the Company may collect the following personally identifiable information about you, including but not limited to Name , email address, age, address mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Marketplace you visit/access, the links you click on the Marketplace, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the Company (https://www.reddymart.store/pages/privacy-policy), which is incorporated in these Terms of Use by reference.

    Pricing

    The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by third-party sellers. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.

    Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Marketplace will be sold at a price higher than its MRP (Maximum Retail Price).

    Order Limit and Minimum Order Value

  • Customers are eligible to place 3 live orders.
  • A customer cannot place his 4th order if his 3 orders are still live.
  • Live order refers to all those orders which are not delivered.
  • DS orders are split into two separate orders, basis the merchants.
  • Internal orders are also counted as an order.
  • There is no minimum order value to place an order with Reddymart. Every store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app/web at the checkout page.
  • All orders are eligible for the EDLP challenge, TnCs apply.
  • Coupons and Promo Codes (currently, there are restrictions on coupon codes and promo codes)

    *Please note:

    You can now use your promo codes on Grocery, Household, Clothes, Ready Masalas, Nuts & Seeds, Namkeen & Snacks, Chips & Crisps, Aerated Soft Drinks, Baking items, Jams & Pickles, Pasta, Furnishing & Home Needs, Home & Kitchen, Pooja Needs, Pet Care and over 2500+ non-essential grocery products. You’ll be able to see the Promo code prices right next to the products on which it is applicable.

    From time to time, the Company may, at its discretion, offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Marketplace. Unless specifically stated on the code or coupon, a promotional code or coupon shall:

  • Expire at 12:00 AM (inclusive of the issuance date) from the date of issuance endorsed thereon;
  • Have a maximum discount or cashback value of INR 200 only.
  • At the time of using promotional codes and coupons for a purchase on the Marketplace, the payment mode “cash on delivery” shall not be available for making payments towards the order. 

    Reddymart Cashback

    These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of or derogation to the terms and conditions governing the use/access of Marketplace.

  • A user shall be entitled to cashback on a specific purchase/order as indicated at the time of checkout of the final order on the Marketplace.
  • No Cashback shall be available for orders which are canceled. Any Cashback offered may be recovered by the Company, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Application as an item specific cashback.
  • Cashback shall mean the grant of credit for the amount of eligible cashback, shall be added to the users ‘Promotional/Cashback’ section of his/her  account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time. Reddymart Wallet is powered by (Awaited) and use thereof is subject to additional terms and conditions.
  • Cashback offers cannot be clubbed with any other offers and cannot be assigned/ transferred to any other person.
  • The Company reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend / amend/cancel the Cashback offers, and the terms applicable thereto.
  • Cashback will reflect in a user’s Reddymart Wallet within 12-24 hours; however, for some coupons it can take 7 working days from the delivery of the order for the cashback to reflect. Cashback credit available is usable only on the Application and no other platform, website, store or otherwise. Promotional cashback credited can be subjected to expire at the discretion of Reddymart.
    Cashback will expire after a minimum duration of 60 days from last order unless specified or added through a separate campaign, which can be subject to a shorter expiry time.
  • Users shall not hold the Company or its group entities, or affiliates, their respective directors, officers, employees, agents, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses which a user claims to have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on account of any purchase made through the Application, whether with or without Cashback.
  • The Company does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia which are subject to Cashbacks.
  • Cashbacks are only available on versions 2.5 and above of the Application.
  • REDDYMART10  is valid only for new users. 10% cashback on your first order. Maximum cashback is Rs.200 . Minimum Order Value of Rs.1099. Cashback will be credited to your wallet.